Analytics

Trends, cohorts, and mix. For a single point-in-time view, head to Reports.

Member retention by signup month

% of each signup cohort still active at month N. Months in progress shown muted.

Explain this chart
How to read this: each row is a signup cohort — everyone who joined in that month. M0 is signup month (always 100%). M1 = "what % were still members 1 month after signup?" and so on. A healthy cohort drops fast in M0–M1 (people who never engage churn quickly), then stabilizes. The Dec '25 cohort shows the seasoned shape — settled at ~76% by M5. Dashes (—) mean that month hasn't happened yet for the cohort.
Cohort M0 M1 M2 M3 M4 M5
Dec ’25 100 93 90 82 78 76
Jan ’26 100 95 92 88 81
Feb ’26 100 94 90 85
Mar ’26 100 96 93
Apr ’26 100 94
May ’26 100

Utilization heatmap

Bay-hours booked by day-of-week × time-of-day. Last 90 days. Darker = busier.

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