New message

Send an outbound message to one customer or a segment — promotion, plan reminder, schedule change.

Cancel
New message · draft
Ad-hoc operator outreach
id: msg-draft-jun-04-1542 · saves automatically as you compose
Draft

Recipients

Pick one customer, a list, or a segment. Same segments power the Promote sheet from the Dashboard.

Audience type
Selected (47)
Mike Carlson Sarah Park James Henderson Laura Lopez … 43 more
View full cohort + deliverability ›

Channel

Deliverability per channel for the 47 selected. Recipients without consent or contact are excluded automatically.

Compose

SMS sub-card uses plain text + variables. Email gets rich HTML. Both rendered from the same body w/ template substitution.

180 chars · 2 SMS segments 2 segments = 2× SMS cost
Preview · rendered for Mike Carlson
Hi Mike — heads up that we're closing Saturday June 14 from 2-6 PM for a private league event. Any bookings you have in that window will be moved or refunded automatically.

Reply STOP to opt out of these updates.
Subject: A schedule change for next Saturday · From: Golf Box <hello@golfbox.example> · Reply-to lands in Messaging inbox

Send window

Now lands immediately. Scheduled lets you compose at any time but deliver at the right moment (e.g. 9 AM for morning promotions).

When

Suppression + opt-outs

Live counts. Updates as recipients opt out (replies STOP to SMS or unsubscribe from email). Numbers below reflect the moment of send.

Selected segment 47
− Opted out of SMS 3
− No phone on file 2
Will reach via SMS (others get email) 42
Will reach via email 47
Total unique recipients (deduped) 47
How ad-hoc messages work
POST /operator/messages creates an outbound_campaign row + queues per-recipient message_send rows. Same delivery pipeline as the Promote sheet (cluster 1.1) — uses Twilio for SMS + SendGrid for email + falls back to email when SMS fails. Suppression rules check consent_log at send-time, not draft-time, so opt-outs after this point are honored. Replies thread back into Messaging inbox via customer_thread rows linked to the originating campaign.